Delivery

Delivery Information

In the run up to Christmas we encourage everyone to be ordering as early as possible. Please allow 2 weeks for your items. For gold /silver plated or gemstone pieces, please allow 3 – 4 weeks.

Gold plating with gemstones – 29th November

Gold plating – 1st December

Solid gold with gemstones – 1st December

Solid gold – 1st December

Sterling Silver with gemstones – 4th December

Sterling Silver and coins – 11th December

Delivery Information

FREE – Royal Mail Signed for on UK orders over £40. Next day delivery. This service is a secure signed for and £50 insured service.

£4.00 – Royal Mail Signed for on UK orders under £40. Delivery is Next day – 2 working days. This service is a secure signed for and £50 insured service.

£7.00 – Royal Mail Special. Delivery is Guaranteed Next day. This service is a secure signed for, fully tracked and £500 insured service.

£ 10.00 – Royal Mail International Tracked and Signed service. Delivery takes up to 3 – 5 working days. Fully tracked and £250 insured. Signature on delivery.

£ 10.00 – Royal Mail International Tracked and Signed Service. Delivery takes up to 5 – 7 working days. Fully tracked and £250 insured. (Please note USA and some countries can take longer due to customs regulations and delays).

CUSTOMS AND DUTIES

Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine what this price is before ordering if you have any concern.

RECEIPT

Parcels will need to be signed for in person, so please state a delivery address where you will be present at the time of delivery (home or work). In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot. If you would like to return an item please be aware that the first attempted date of delivery will be counted as date in which goods were received.

HOW YOUR ORDER WILL ARRIVE

We are plastic free! Your order will be dispatched in an unbranded external cardboard box. The jewellery is packaged in a branded Boodi jewellery box. If you would like a personal message to accompany any gift orders, please contact us directly.

If you have left your purchase a little late and need something fairly quickly, or by a specific date, then just give us a call on +44(0)7941729728 so that we can confirm availability on the items and prioritise their dispatch.